NextGen Money Refund Policy

NextGen Money

Last Updated: 01/11/2025


At NextGen Money (“we,” “our,” or “us”), we are committed to providing high-quality content, recommendations, and digital products. This Refund Policy outlines the terms under which refunds may be issued.

By purchasing any product or service from our website, you agree to this Refund Policy.


1. General Policy

Due to the nature of digital content, all sales are generally considered final.

However, we may offer refunds in certain circumstances outlined below to ensure fairness and customer satisfaction.


2. Digital Products (eBooks, Guides, Courses, Downloads)

If you purchase a digital product from NextGen Money:

Refund Eligibility

You may be eligible for a refund if:

  • You experience a technical issue that prevents access to the product
  • The product was not delivered as described
  • You contact us within 7 days of purchase

Non-Refundable Situations

Refunds will not be issued if:

  • You change your mind after purchase
  • You no longer need the product
  • You expected outcomes or results not explicitly promised
  • You fail to use or download the product

Because digital products cannot be “returned,” we reserve the right to deny refund requests that do not meet the above criteria.


3. Subscription Services (If Applicable)

If NextGen Money offers subscription-based services:

  • You may cancel your subscription at any time
  • Access will continue until the end of the billing cycle
  • No partial refunds will be issued for unused time


4. Affiliate Products & Third-Party Purchases

NextGen Money promotes products through affiliate links.

For purchases made through third-party websites:

  • Refunds are not handled by us
  • You must contact the retailer or service provider directly
  • Their refund policy will apply

We are not responsible for:

  • Product quality
  • Shipping issues
  • Returns or refunds from third-party sellers


5. Duplicate Payments

If you are accidentally charged more than once for the same product:

  • Contact us immediately
  • We will investigate and issue a refund if confirmed


6. How to Request a Refund

To request a refund, please contact us within the applicable timeframe:

Email: [Insert Email Address]
 Subject Line: Refund Request – NextGen Money

Please include:

  • Your name
  • Purchase details (date, product, receipt if available)
  • Reason for the request

We aim to respond within 2–5 business days.


7. Processing Refunds

If your refund is approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider (typically 5–10 business days)


8. Chargebacks & Disputes

If you initiate a chargeback without contacting us first:

  • We reserve the right to dispute the claim
  • You may lose access to any purchased products or services

We encourage you to contact us first so we can resolve the issue quickly.


9. Changes to This Refund Policy

We may update this Refund Policy at any time.

Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or purchases indicates acceptance of these changes.


10. Contact Us

If you have any questions about this Refund Policy, please contact us:

NextGen Money
Email: admin@kaptolgroup.com
Website: https://nextgenmoney.com.au


11. Your Rights Under Australian Consumer Law

Nothing in this Refund Policy excludes your rights under the Australian Consumer Law (ACL).

You may be entitled to a refund, replacement, or repair if:

  • A product is faulty
  • A product is not as described
  • A product does not do what it is supposed to do


12. Agreement

By purchasing from NextGen Money, you acknowledge that you have read, understood, and agreed to this Refund Policy.